Ambulance routing has to optimise for things consumer navigation doesn’t even measure. Smoothness matters: a route with three sharp turns and a roundabout costs you crew time managing a patient who isn’t strapped down. ETAs need to reflect arrival at the right A&E entrance — emergency dock vs. urgent care vs. maternity — not just the postcode centroid.
Blue Light Maps’s ambulance profile prefers smooth-route options where they exist and surfaces the trade-offs when they don’t. Hospital diversion overlays are live: when an A&E goes on divert, your route updates and your control room sees the same picture. The ETA reflects the arrival door, not the building footprint.
For patient-transfer journeys, the routing accounts for ride quality — that’s data we collect from accelerometer telemetry across deployed services and bake back into the routing engine. The result: smoother journeys, more accurate hospital ETAs, and fewer “are we nearly there yet” radio checks from the rear.